Global cloud communications platform Infobip has launched a Click-to-chat ad analytics for brands and marketing professionals who seek to harness the power of social media advertising and messaging in one platform. Continue reading Infobip launches Click-to-chat ad analytics for seamless social media ad conversions
Daily Archives: September 11, 2023
Slalom and Virgin Voyages Set Sail into the Future with Revolutionary Gen AI-powered Customer Service Powered by Salesforce
In a visionary move designed to transform the cruise industry, Slalom and Virgin Voyages have teamed up to launch one of the first generative AI-powered digital humans built on Salesforce named Vivi. Continue reading Slalom and Virgin Voyages Set Sail into the Future with Revolutionary Gen AI-powered Customer Service Powered by Salesforce
Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. Continue reading Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Natterbox, a global innovator in contact centre solutions, has announced a partnership with Playvox, a leading provider of Workforce Engagement (WEM) solutions that include AI-infused workforce management (WFM) software and Quality Management (QM) software. Continue reading Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management