Zoom Video Communications, Inc., announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional cost for customers with the paid services in their Zoom user accounts¹. Continue reading Zoom introduces Zoom AI Companion
Daily Archives: September 6, 2023
Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Bandwidth, a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based AI tools in front of their contact centres–resolving calls faster and more efficiently in the communications cloud. Continue reading Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Riverina Selects SugarCRM to Support Sales and Customer Service
SugarCRM announced premier animal feed supplier Riverina Australia, has selected SugarCRM to supercharge its sales and customer service operations. Continue reading Riverina Selects SugarCRM to Support Sales and Customer Service
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Genesys®, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Continue reading Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution