Intradiem, the leading provider of contact centre automation solutions, is introducing the first AI-powered technology solution to quantify agent “burnout” and predict the risk of attrition at the agent level. Continue reading Intradiem Introduces First AI-Powered Solution to Predict Contact Centre Agent Attrition
Daily Archives: September 12, 2023
Hillarys expands partnership with IPI as it transitions from on-premise to cloud
IPI, the Contact Centre specialist and solutions provider, announced that Hillarys, the leading retailer of made-to-measure blinds, curtains, and shutters and part of the global Hunter Douglas group, has selected IPI’s own Contact Centre-as-a-Service (CCaaS) offering, ElasticCX CCaaS, as it transitions away from its incumbent on-premise telephony solution. Continue reading Hillarys expands partnership with IPI as it transitions from on-premise to cloud
Coveo’s groundbreaking enterprise-ready Relevance Generative Answering now live across Coveo’s own customer self-serve experiences
Coveo announced that Coveo Relevance Generative AnsweringTM is now live across Coveo’s own customer self-serve experiences: in-product help, documentation and community, showcasing a connected generative experience across multiple touchpoints and secure sources of content. Continue reading Coveo’s groundbreaking enterprise-ready Relevance Generative Answering now live across Coveo’s own customer self-serve experiences
Sinch MessageMedia Launches new SMS service to improve customer experience
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Continue reading Sinch MessageMedia Launches new SMS service to improve customer experience