Connectly, the leader in conversational commerce, announced its $7.85 million Series A investment led by Volpe Capital, with participation from RX Ventures and Saurabh Gupta, managing partner of DST Global. Continue reading Connectly Raises $7.85 Million Series A Investment to Accelerate AI-Powered Conversational Commerce
Monthly Archives: October 2023
Conduent CXNow Customer Experience Solution Incorporates AI Capabilities with Rapid Deployment and Easy Scalability
Conduent Incorporated, a global technology-led business solutions and services company, announced Conduent CXNow, a digital Customer Experience-as-a-Service offering for commercial and government clients. Continue reading Conduent CXNow Customer Experience Solution Incorporates AI Capabilities with Rapid Deployment and Easy Scalability
TELUS International Launches Fuel iX to Drive AI-fuelled Intelligent Experiences for Brands and Their Customers
TELUS International announced the launch of Fuel iX, the company’s enhanced solution backed by the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fuelled intelligent experiences (iX). With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before. Continue reading TELUS International Launches Fuel iX to Drive AI-fuelled Intelligent Experiences for Brands and Their Customers
Cisco Unveils Webex AI Strategy at WebexOne
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despite low bandwidth. Continue reading Cisco Unveils Webex AI Strategy at WebexOne
Teleperformance recognized as a global leader in customer experience management services for 9th year by Everest Group
Teleperformance, a global leader in digital business services, announced that it was named a leader in Everest Group’s customer experience management (CXM) services PEAK Matrix® assessment 2023. Continue reading Teleperformance recognized as a global leader in customer experience management services for 9th year by Everest Group
SAP Debuts New CX Generative AI Capabilities to Enhance Customer Experiences and Boost Business Operations
SAP, a global leader in enterprise cloud solutions, announced new generative AI capabilities across the SAP Customer Experience portfolio, including SAP’s natural-language generative AI copilot Joule. Continue reading SAP Debuts New CX Generative AI Capabilities to Enhance Customer Experiences and Boost Business Operations