Ada, the world’s leading AI-native customer service automation company, introduces Ada Generative Actions, a product that leverages ground-breaking generative AI technology to resolve increasingly complex customer inquiries (those that would have required an agent to use multiple business systems). Continue reading Ada Introduces Generative Actions
Daily Archives: October 12, 2023
Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook
Geopolitics and broader political uncertainty are now the greatest risk to business growth, according to a survey of more than 1,300 CEOs of the world’s largest businesses. Continue reading Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook
IntouchCX Announces Expansion Into Egypt
IntouchCX, a leading global customer experience and technology company, has announced its expansion into Egypt. Continue reading IntouchCX Announces Expansion Into Egypt
UiPath Announces Autopilot™ to Make AI at Work a Reality
UiPath, a leading enterprise automation software company announced its platform’s latest artificial intelligence (AI) features with Autopilot™, an integration of Generative AI, Specialized AI, and automation that allows any user to automate work fast using natural language. Continue reading UiPath Announces Autopilot™ to Make AI at Work a Reality
ScreenMeet Remote Support Now Available on Genesys® AppFoundry
ScreenMeet, the leading enterprise-grade cloud-based customer experience platform, announced its availability on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading ScreenMeet Remote Support Now Available on Genesys® AppFoundry