Deepdesk launches the next generation of AI Agent Assist technology for contact centres: Deepdesk AIX. Continue reading Deepdesk Introduces Cutting-Edge ‘AIX’ Features, Pioneering the Future of AI for Contact Centres
Daily Archives: October 11, 2023
NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Center Suites
NICE announced that it has been named as an Exemplary Leader in the Ventana Research 2023 Buyers Guide for Contact Center Suites, receiving the highest overall ranking for contact centre suites out of 22 vendors evaluated. Continue reading NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Center Suites
Intradiem Partners With Thrive Global to Support Call Centre Agent Wellness
Intradiem, the leading provider of contact centre automation solutions, has partnered with Thrive Global to deliver stress releasing wellness Reset sessions to contact centre agents in real time. Continue reading Intradiem Partners With Thrive Global to Support Call Centre Agent Wellness
Ushur recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix™ for Conversational AI Products
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix Assessment for Conversational AI Products. Continue reading Ushur recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix™ for Conversational AI Products
CGS Bolsters Global Expansion with Key Appointments of Senior Sales Leaders in North America and Europe
CGS, a global provider of business applications, enterprise learning and outsourcing services, is pleased to announce the appointment of two seasoned industry veterans to its leadership team. Continue reading CGS Bolsters Global Expansion with Key Appointments of Senior Sales Leaders in North America and Europe
Momentum Announces Definitive Agreement to Acquire G12 Communications
Momentum, a leading global provider of managed services and next-gen managed network solutions, announced it has entered a definitive agreement to acquire G12 Communications, a Seattle-based provider of voice-enabled and Operator Connect Microsoft Teams solutions. Continue reading Momentum Announces Definitive Agreement to Acquire G12 Communications