NICE announced that Mazda Motor Europe, the regional headquarters of Mazda for Europe, has successfully implemented NICE CXone, an AI-powered, cloud-native, customer experience platform, moving its business operations from on-premise to the cloud. Continue reading Mazda Selects NICE’s AI-powered CXone to Streamline Operations and Deliver Superior Customer Experiences
Daily Archives: October 19, 2023
IBM Expands Relationship with AWS to Bring Generative AI Solutions and Dedicated Expertise to Clients
IBM announced an expansion of its relationship with Amazon Web Services (AWS) to help more mutual clients operationalise and derive value from generative artificial intelligence (AI). Continue reading IBM Expands Relationship with AWS to Bring Generative AI Solutions and Dedicated Expertise to Clients
Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery
Teleperformance, a global leader in digital business services, announced it has launched a new AI-driven digital solution for clients that enables faster, more efficient, and improved business processes. Continue reading Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery
8×8 Announces 8×8 Remote Fix for UK Housing Associations
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced 8×8 Remote Fix™ for UK housing associations. Continue reading 8×8 Announces 8×8 Remote Fix for UK Housing Associations
Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency
Gainsight, the world’s leading Customer Success platform, announced the results of a study on Customer Success trends. Continue reading Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency
Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season
Exotel, the emerging market’s leading connected customer conversation platform, is excited to introduce its latest survey-driven report titled “Exotel’s CXO Festive Readiness Report.” Continue reading Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season