Today, Zoom kicked off Zoomtopia 2023, the company’s annual event, unveiling new platform innovations underpinned by powerful AI capabilities to help streamline the workday through effective communication and collaboration tools. Continue reading Zoomtopia 2023: One platform delivering limitless human connection
Daily Archives: October 4, 2023
Gartner Poll Finds 55% of Organizations are in Piloting or Production Mode with Generative AI
In a recent Gartner, Inc. poll of more than 1,400 executive leaders, 45% reported that they are in piloting mode with generative AI, and another 10% have put generative AI solutions into production. Continue reading Gartner Poll Finds 55% of Organizations are in Piloting or Production Mode with Generative AI
ServiceNow announces Teleperformance as new AI Lighthouse member
ServiceNow announced that global digital services leader, Teleperformance is joining the AI Lighthouse program. Continue reading ServiceNow announces Teleperformance as new AI Lighthouse member
Movate Acquires TSD Global; increases its footprint in Philippines and expands its offering into South Africa
Movate, a digital technology and customer experience (CX) services provider, announced the acquisition of TSD Global, a leading international provider of outsourced sales and customer experience services. Continue reading Movate Acquires TSD Global; increases its footprint in Philippines and expands its offering into South Africa
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution
Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, has announced that its storm® cloud communications platform has been named as a Google Chrome Enterprise Recommended (CER) contact centre solution. Continue reading Content Guru’s storm Named as a Chrome Enterprise Recommended Solution
NICE to acquire LiveVox
NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. Continue reading NICE to acquire LiveVox