Mitel, a global leader in business communications, announced it has closed on its previously published plans to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services businesses (CCS) of the Atos group. Continue reading Mitel Closes on Transaction with Atos to Acquire Unify
Daily Archives: October 2, 2023
Diabolocom announces the acquisition of Phedone
Diabolocom, the European leader in cloud-based customer interaction management solutions for contact centres, announced its acquisition of the start-up Phedone and introduced its artificial intelligence solutions. Continue reading Diabolocom announces the acquisition of Phedone
Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes
Noetica – A British company, developing software products for the global contact centre market, has announced how it is working with Sterling Insurance’s contact centre to identify and prioritise calls based on their urgency and aim to respond to the hot leads received from aggregators very quickly, sometimes with-in minutes. Continue reading Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes
MTN, Accenture and Genesys unite to elevate the customer experience
MTN, Africa’s leading telecommunications service provider, is elevating customer experience through a transformative partnership with global consulting firm Accenture and customer experience solutions provider Genesys. Continue reading MTN, Accenture and Genesys unite to elevate the customer experience
Contentsquare Enters Definitive Agreement to Acquire Heap
Contentsquare, a global leader in digital experience analytics, announced it has signed a definitive agreement to acquire leading product analytics platform Heap. Continue reading Contentsquare Enters Definitive Agreement to Acquire Heap
Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is partnering with Flowcode, a direct-to-consumer platform, to launch a new customer communications tool. Continue reading Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs