At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despite low bandwidth. Continue reading Cisco Unveils Webex AI Strategy at WebexOne
Daily Archives: October 26, 2023
Teleperformance recognized as a global leader in customer experience management services for 9th year by Everest Group
Teleperformance, a global leader in digital business services, announced that it was named a leader in Everest Group’s customer experience management (CXM) services PEAK Matrix® assessment 2023. Continue reading Teleperformance recognized as a global leader in customer experience management services for 9th year by Everest Group
SAP Debuts New CX Generative AI Capabilities to Enhance Customer Experiences and Boost Business Operations
SAP, a global leader in enterprise cloud solutions, announced new generative AI capabilities across the SAP Customer Experience portfolio, including SAP’s natural-language generative AI copilot Joule. Continue reading SAP Debuts New CX Generative AI Capabilities to Enhance Customer Experiences and Boost Business Operations
Customer service agents report ongoing struggles at work
According to new research carried out by the Call Centre Management Association (CCMA) and supported by Intradiem, two-thirds of customer service agents report that their job is as difficult or more difficult than it was a year ago. Continue reading Customer service agents report ongoing struggles at work
Essex County Fire and Rescue Service Deploys Motorola Solutions’ Command Centre Technology
Essex County Fire and Rescue Service (ECFRS) has chosen Motorola Solutions’ command centre technology, including Control Room Solution (CRS), for its call handling and emergency dispatch capabilities. Continue reading Essex County Fire and Rescue Service Deploys Motorola Solutions’ Command Centre Technology
Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions
In the 2023 edition of its Frost Radar™: European Cloud Contact Centre Market, Frost & Sullivan names Odigo as the European leader in terms of market share and positions the group among the leaders in the Growth and Innovation categories. Continue reading Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions