NICE announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Continue reading Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement
Daily Archives: October 24, 2023
Private equity fund, Teleo Capital, merges SharpenCX and Plum Voice to create the Contact Center of Tomorrow
Teleo Capital announced that it will merge Sharpen Technologies, a leading provider of cloud-based contact centre software, and Plum Voice, a recognized leader in AI-powered voice-based customer interaction technology. Continue reading Private equity fund, Teleo Capital, merges SharpenCX and Plum Voice to create the Contact Center of Tomorrow
Gemspring Capital Acquires InflowCX and Combines with Portfolio Company Amplix
Gemspring Capital, a middle-market private equity firm, is pleased to announce that an affiliate has acquired InflowCX, a provider of strategic advisory, deployment, and managed services for contact centre, customer experience and unified communications solutions, and will combine it with existing Gemspring portfolio company Amplix, a provider of technology advisory services and software. Continue reading Gemspring Capital Acquires InflowCX and Combines with Portfolio Company Amplix
New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences
Qualtrics, the leader and creator of the experience management (XM) category, and WorkJam, the world’s leading digital frontline workplace, announced a strategic partnership that will improve the frontline employees experience in order to improve the customer experience. Continue reading New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences
Calabrio ONE Awards Celebrate Customers Elevating Their Contact Centre Operations
Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations. Continue reading Calabrio ONE Awards Celebrate Customers Elevating Their Contact Centre Operations
iQor Symphony [AI] Elevates the Employee Training Experience
iQor, a leading managed services provider of digitally enabled BPO customer experience solutions, has launched Symphony [AI]TM, a generative AI ecosystem that will redefine the landscape of employee training and development. Continue reading iQor Symphony [AI] Elevates the Employee Training Experience