NICE unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys. NICE Enlighten XM ushers in a new era of CX by introducing fully contextualized journey management. Continue reading NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
Monthly Archives: March 2024
Moneypenny announce US acquisition, Sunshine Communications
Moneypenny has announced that it is further extending its services in the US with the acquisition of Sunshine Communications Services. Continue reading Moneypenny announce US acquisition, Sunshine Communications
Kustomer Introduces Kustomer IQ Agent Assist
Kustomer announced the launch of Kustomer IQ Agent Assist, the latest in its suite of IQ products designed to enable the most forward looking brands to put customers at the centre of customer experience. Continue reading Kustomer Introduces Kustomer IQ Agent Assist
NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month
NICE announced that NICE Enlighten, NICE’s CX AI, has reached the significant milestone of augmenting and automating over 100 million customer interactions per month. Continue reading NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. Continue reading Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Commure and Amelia Automate Intelligent Patient Journeys Across the Care Continuum
Since the pandemic abruptly demanded that healthcare adopt telemedicine, digital health modalities of all types are a continued and growing mainstay of healthcare delivery today. According to Rock Health analysts, while video visits remained steady, patient usage of audio-only and asynchronous modalities of telemedicine is surging.[1] Continue reading Commure and Amelia Automate Intelligent Patient Journeys Across the Care Continuum