BT Group and ServiceNow announced an expanded strategic relationship to improve customer and employee experiences. The multi‑year agreement will extend ServiceNow service management capabilities to all BT Group units to drive savings, efficiency, and improved customer experiences. Continue reading BT Group expands strategic relationship with ServiceNow to improve CX and EX
Monthly Archives: June 2024
CallTower Expands Growth Leadership Team in EMEA
CallTower, a global leader in delivering unified communications, contact centre, and collaboration solutions is thrilled to announce the appointment of Pedro Dias, Sean Blackmore, and Rick Sellers as Sales Directors for the EMEA region and Giggsy Jayaweera as Sales Operations Manager EMEA, reporting to Paul Holden, Vice President of EMEA Sales. Continue reading CallTower Expands Growth Leadership Team in EMEA
Infobip integrates Google Vertex AI into RCS to offer conversational AI
Global communications platform Infobip now offers businesses and brands access to conversational AI and AI-enabled chatbots on RCS Business Messaging through a new integration with Google Vertex AI. Continue reading Infobip integrates Google Vertex AI into RCS to offer conversational AI
Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired
Genesys®, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business processing outsource organisation (BPO), are partnering to help increase global career opportunities for individuals who are blind or visually impaired (B/VI). Continue reading Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired
Decagon launches with $35m raised from a16z and Accel
Decagon, a generative AI company powering enterprise customer support, emerged from stealth today and announced its $5M Seed and $30M Series A funding rounds. Continue reading Decagon launches with $35m raised from a16z and Accel
Odigo launches Odigo Extended Contact Center™
Odigo, a leading European provider in Contact Center as a Service (CCaaS) solutions, announces the launch of Odigo Extended Contact Center™, a solution that extends customer relationships to company employees, to offer the customers the expertise they need, when they need it. Continue reading Odigo launches Odigo Extended Contact Center™