IPI, the Contact Centre specialist and solutions provider, announced that it has been awarded a three-star rating by Best Companies, the de facto standard for assessing employee engagement in the UK. Continue reading IPI awarded highest possible employer rating by Best Companies
Monthly Archives: July 2024
Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service
Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service, according to a survey by Gartner, Inc. Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service. Continue reading Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service
EQ Bank measures and improves Customer Trust with Adoreboard AI
A new way to quantify and improve consumer trust by leveraging the latest innovations in artificial intelligence (AI) is being pioneered by EQ Bank, the digital platform of Equitable Bank, Canada’s Challenger Bank™ and seventh largest bank by assets. Continue reading EQ Bank measures and improves Customer Trust with Adoreboard AI
Sigma Connected announces its first international customer service operation from Cape Town township
Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. Continue reading Sigma Connected announces its first international customer service operation from Cape Town township
Sinch Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS for the Second Consecutive Year
Sinch announced that the company has once again been positioned as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). Continue reading Sinch Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS for the Second Consecutive Year
InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. Continue reading InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis