Nextiva, the leading unified customer experience management (UCXM) platform, announced the launch of Nextiva Workforce Scheduling, an expansion of the company’s workforce engagement management suite on the Nextiva Unified-CXM platform. Continue reading Nextiva Introduces Nextiva Workforce Scheduling
Monthly Archives: October 2024
Crescendo acquires customer operations innovator PartnerHero
Crescendo, creators of the first augmented-AI CX platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Continue reading Crescendo acquires customer operations innovator PartnerHero
Serco secures contract to deliver contact centre services for the NDIA
Serco has signed a new contract with the National Disability Insurance Agency (NDIA) to continue providing contact centre services. Continue reading Serco secures contract to deliver contact centre services for the NDIA
Gladly secures $40M in funding led by AVP
Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. Continue reading Gladly secures $40M in funding led by AVP