Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, announced an expanded partnership that will bring leading generative AI (GenAI) tools to Mitel’s contact centre solutions designed to help organizations simplify daily workflows and elevate the customer experience. Continue reading Mitel Strengthens Partnership with Talkative
Monthly Archives: November 2024
8×8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
8×8, a leading business communications, CX, and Communications Platform as a Service provider, announced recent innovations and enhancements to the 8×8 cloud platform. Continue reading 8×8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
Interact Expands Global Contact Centre Operations in South Africa
Interact is thrilled to announce the launch of our newest contact centre in Nelson Mandela Bay, South Africa. Continue reading Interact Expands Global Contact Centre Operations in South Africa
NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Continue reading NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
Business Systems and Teneo.ai Announce Strategic Partnership
Business Systems, a leader in CX and contact centre solutions, and Teneo.ai, a cutting-edge, vendor-agnostic conversational AI orchestration provider, announced a strategic partnership to revolutionise contact centres with Voice Automation and Generative AI. Continue reading Business Systems and Teneo.ai Announce Strategic Partnership
Royal Holloway, University of London partners with IPI for Contact Centre support
IPI, the Contact Centre specialist and solutions provider, announced its partnership with Royal Holloway, University of London, to support the University’s Contact Centre. Continue reading Royal Holloway, University of London partners with IPI for Contact Centre support