ServiceNow, the AI platform for business transformation, announced it has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights. Continue reading ServiceNow accelerates agentic AI roadmap with acquisition of Cuein
Monthly Archives: January 2025
Forrester Introduces Brand Experience Index To Measure The Interconnectedness Between Brand And Customer Experience
According to Forrester’s Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience (CX) are crucial drivers to long-term revenue growth. Continue reading Forrester Introduces Brand Experience Index To Measure The Interconnectedness Between Brand And Customer Experience
Genesy raises a €5 million seed round to transform sales through AI-powered digital agents
Genesy, a platform of AI-powered sales agents that autonomously identify and engage potential customers for B2B companies, has closed a €5 million seed round led by Samaipata, a pan-European venture capital firm focused on early-stage digital businesses with network effects. Continue reading Genesy raises a €5 million seed round to transform sales through AI-powered digital agents
Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI
Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed for contact centres. Continue reading Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI
HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact centre solutions. Continue reading HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
Talkdesk AI Agents for Retail Delivers Industry-Tailored Agentic AI Capabilities to Enhance Autonomous, Hyper-Personalized Customer Experience at Scale
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced Talkdesk AI Agents for Retail, introducing agentic AI capabilities that bring autonomous, intelligent automation to retail customer service operations. Continue reading Talkdesk AI Agents for Retail Delivers Industry-Tailored Agentic AI Capabilities to Enhance Autonomous, Hyper-Personalized Customer Experience at Scale