Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. Continue reading Genesys and Mitel Join Forces to Transform Customer Experience
Monthly Archives: February 2025
Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Global digital business services leader Teleperformance (TP) announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Continue reading Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres
RingCentral, Inc., a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million business and public sector customers in the UK, announced the launch of Cloud Work RingCX™, powered by RingCentral. Continue reading RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres
Consumers demand enterprises modernize to improve ailing customer experience, says Pega research
Frustrated consumers are demanding businesses invest in new, innovative ways to improve deteriorating customer experiences caused by slow, siloed, and outdated technology, according to research conducted by Pegasystems Inc., The Enterprise Transformation Company™, and YouGov. Continue reading Consumers demand enterprises modernize to improve ailing customer experience, says Pega research
Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Oracle announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer Experience (CX). Continue reading Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Verint Expands Global Innovation Centre in India
Verint, The CX Automation Company™, announced that its Global Innovation Center (GIC) in Bangalore, India, is expanding, marking a significant milestone in Verint’s commitment to innovation and growth. Continue reading Verint Expands Global Innovation Centre in India