VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion of a new multi-million-dollar funding round. The investment was led by Shanda Grab Ventures, in partnership with Northern Light Venture Capital and Starting Gate Fund. Unique Capital served as the exclusive financial advisor. Continue reading VOC.AI Secures $15 Million Funding to Fuel Global Growth and Transform AI-Driven Customer Service Solutions
Monthly Archives: April 2025
Centrical Unveils Agentic AI Innovations to Power Frontline Agility and Performance
Centrical, the AI Performance Experience Platform for frontline teams, announced a new wave of Agentic AI innovations designed to help organizations turn insights into orchestrated, integrated actions across coaching, learning, and performance workflows. Continue reading Centrical Unveils Agentic AI Innovations to Power Frontline Agility and Performance
Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK
Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Continue reading Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction
Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organisations streamline operations, improve agent engagement, and deliver exceptional customer experiences. Continue reading Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction
Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson, announced that Smobi, an innovative AI-powered RCS platform for E-commerce, has chosen Vonage for Rich Communication Services (RCS) via the Vonage Messages API. Continue reading Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service management. Continue reading Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation