At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Continue reading Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences
Monthly Archives: April 2025
Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability
Gladia, an AI transcription and audio intelligence provider, announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centres and other voice-first platforms. Continue reading Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability
Whistl Appoints Natalie Sehnal to New Contact Solutions Role
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions. Continue reading Whistl Appoints Natalie Sehnal to New Contact Solutions Role
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital Experience, a leading global technology company deploying exceptional customer experiences, announced a new strategic collaboration with Zendesk, a pioneer in agentic AI-powered service. Continue reading TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
Braze Announces Agreement to Acquire OfferFit
Braze, the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced that it has entered into a definitive agreement to acquire OfferFit, an AI decisioning company, for $325 million, subject to customary closing adjustments. Continue reading Braze Announces Agreement to Acquire OfferFit