Capacity, the agentic support automation platform, announced more than $54M in Series E funding, bringing its total amount raised to date to over $159M. The round follows years of rapid expansion for Capacity, which surpassed $100 million in annual recurring revenue (ARR) in June, growing 20x in 3.5 years. Continue reading Capacity Raises Over $50M in Series E to Expand its Unified AI-Native CX Platform
Monthly Archives: September 2026
Crescendo Launches the AI-Native Customer Experience Platform
Crescendo launched Crescendo Customer Experience Platform (CXP), an AI-native platform that consolidates categories the software industry has sold separately for decades — CCaaS, ticketing, workforce management, quality assurance, VoC and knowledge. Specialized AI agents run all of it end to end. Continue reading Crescendo Launches the AI-Native Customer Experience Platform
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
Route 101, a leading customer experience specialist, has been selected by HM Land Registry (HMLR) to deliver its next-generation contact centre platform, built on AI technologies from NiCE, Amazon and Calabrio to provide faster, more accessible support for both professional customers and members of the public. Continue reading HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform