Directors Club are delighted to announce the results for the Guest Experience & Insight Categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Guest Experience & Insight Categories of the 2023 UK National Innovation Awards competition
Category Archives: Awards
Calabrio ONE Awards Celebrate Customers Elevating Their Contact Centre Operations
Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations. Continue reading Calabrio ONE Awards Celebrate Customers Elevating Their Contact Centre Operations
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Continue reading Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insight category at the prestigious UK National Innovation Awards. Continue reading Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE announced that it has been named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. Continue reading NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center