Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insight category at the prestigious UK National Innovation Awards.

This award recognizes Cognigy’s significant contributions to enhancing customer interactions within the contact centre environment.

The UK National Innovation Awards, held annually, spotlight businesses across various sectors that are revolutionizing their industries through innovative strategies and technology. Winning this award cements Cognigy’s position as a market leader in the application of advanced AI in customer service.

Cognigy’s AI empowers organizations to automate customer and employee support, streamline interactions via natural language processing, and optimize operational efficiency. The result is improved user experiences and elevated customer satisfaction levels.

Cognigy’s Conversational AI powers up enterprise contact centres to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

This accolade from the UK National Innovation Awards 2023 highlights the potential of Conversational AI to redefine the contact centre industry. By capitalizing on advanced AI technology, businesses can set new industry standards and deliver superior customer experiences.

The award serves as a milestone for Cognigy, validating their commitment to innovation and their role in leading the transformation of business-customer interactions. Furthermore, it incentivizes the company to continue providing exceptional AI solutions that drive industry-wide change.

Read More: National Innovation Awards

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