Mitel®, a global leader of enterprise communications confirmed it has signed a Memorandum of Understanding (MoU) to transfer certain assets and support obligations, including existing inventory, from Toshiba Corporation to Mitel. This follows Toshiba’s decision earlier this year to exit the market. The transaction will provide Toshiba customers and partners a clear path forward with Mitel, a global leader in Unified Communications and Collaborations (UCC). Continue reading Mitel Signs MoU with Toshiba to Transfer Unified Communications Systems Business Assets
Category Archives: Technology
CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
Cyara Launches Leading-Edge Call Recording Validation Platform
PRESS RELEASE: Cyara, the market leader of omnichannel customer experience testing and monitoring solutions announced it has added its Call Recording Validation (“CRV”) to the award-winning Cyara Platform. CRV provides organizations with the validation that their call recording software is operational on all calls, that the quality meets client standards, and that the recordings can be retrieved whenever needed. Continue reading Cyara Launches Leading-Edge Call Recording Validation Platform
BMC Empowers the Future of Work with BMC Digital Workplace
PRESS RELEASE: BMC, a global leader in IT solutions for the digital enterprise introduced BMC Digital Workplace, a cloud-based service that redefines the future of work by transforming the digital workplace experience with employees at the center. Continue reading BMC Empowers the Future of Work with BMC Digital Workplace
[24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level
[24]7 continues to strengthen its Customer Acquisition Cloud by incorporating high-frequency bidding at the device-level. By adding device-level bidding to intra-day bidding and geo-based bidding, [24]7 helps marketers tap into distinct consumer behaviors that can help them maximize the return on mobile paid search campaigns. Continue reading [24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level
Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP
Allianz Ayudhya Assurance PCL, an operating entity under Allianz Group in Thailand, one of the world’s largest financial services companies, has moved to improve corporate revenue and productivity while lifting customer satisfaction levels by implementing Aspect® Unified IP®. Continue reading Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP