Windstream announced the first update to its portfolio of leading Unified Communications as a Service (UCaaS) solutions following its acquisition of Broadview Networks. Windstream introduced Broadview’s OfficeSuite® with Windstream’s SD-WAN, a powerful combination that combines 100-percent cloud-based Unified Communication services with Windstream’s dynamic and cost-effective SD-WAN solution. Continue reading Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN
Category Archives: Partnerships
M&C Associates and LumenVox Enter New Partnership
M&C and LumenVox have been working on collaborative projects in vertical markets. Together, they are adding speech recognition capabilities to self-service applications and contact center services with sophistication that is breaking new ground with tuning abilities, grammars, and more that bring speech recognition to the highest level. Continue reading M&C Associates and LumenVox Enter New Partnership
Avaya partners with Televerde to improve customer service and lock in sales
Avaya announced a new partnership with Televerde, a leader in B2B demand generation and inside sales solutions that helps the company better serve potential clients and improve sales. Continue reading Avaya partners with Televerde to improve customer service and lock in sales
8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions
8×8, the world’s first Communications Cloud provider, announced a new agreement with Ingram Micro Inc. to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team-collaboration solutions to channel partners supporting mid-market and enterprise companies in the U.S. and Canada. Continue reading 8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions
CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces a partnership with Zenylitics, a leading provider of speech analytics program management and quality assurance services. Zenylitics will incorporate the CallMiner Eureka speech analytics platform with its extensive contact center and speech analytics expertise to provide full-service QA solutions while delivering significant value with analytics initiatives to drive client revenue and market share. Continue reading CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses
Verint and Group Elite Communications Announce New Partnership
Verint® announced a new partnership with Group Elite Communications, a premier provider of professional and managed services for workforce optimization and other solutions in the North America, Europe, the Middle East and Africa (EMEA) regions. Through this relationship, North American and EMEA customers can now combine Group Elite’s award-winning professional sales, services, support and consulting with Verint’s industry-leading Customer Engagement™ solutions, available in the cloud, on-premises or a hybrid model. Continue reading Verint and Group Elite Communications Announce New Partnership