M&C and LumenVox have been working on collaborative projects in vertical markets. Together, they are adding speech recognition capabilities to self-service applications and contact center services with sophistication that is breaking new ground with tuning abilities, grammars, and more that bring speech recognition to the highest level. Continue reading M&C Associates and LumenVox Enter New Partnership
Extra Space Storage Replaces Various Legacy Solutions with RingCentral Cloud Communications and Collaboration Solutions for 1,500 Locations Nationally
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Extra Space Storage, the second largest operator of self-storage properties in the US, has selected RingCentral cloud communications and collaboration solutions, replacing various legacy solutions. Continue reading Extra Space Storage Replaces Various Legacy Solutions with RingCentral Cloud Communications and Collaboration Solutions for 1,500 Locations Nationally
BITS Selects TelStrat’s Engage WFO SaaS™ as their Call Recording and Workforce Optimization Solution
TelStrat announced that ACBB-BITS LLC (BITS) has selected TelStrat’s Engage WFO SaaS™ as the exclusive Call Recording and Workforce Optimization solution in the BITS portfolio of products. Continue reading BITS Selects TelStrat’s Engage WFO SaaS™ as their Call Recording and Workforce Optimization Solution
RingCentral Announces Second Quarter 2017 Results
RingCentral Inc., a leading provider of global enterprise cloud communications and collaboration solutions announced financial results for the second quarter ended June 30, 2017. Continue reading RingCentral Announces Second Quarter 2017 Results
BroadSoft Reports Second Quarter 2017 Financial Results
BroadSoft Inc., a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of team collaboration and contact center as a service (CCaaS) announced financial results for the quarter ended June 30, 2017. Continue reading BroadSoft Reports Second Quarter 2017 Financial Results
Is Online Check-In As Popular As It Should Be?
The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel experience should be becoming a thing of the past, but a recent survey by global customer experience expert, Webhelp, indicates that airlines still have a way to go to encourage UK consumers to ditch the desk altogether. Continue reading Is Online Check-In As Popular As It Should Be?