Tag Archives: Jacada

Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Directors’ Club United Kingdom is delighted to announce the final shortlist for the Virtual Customer Assistant category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership

Jacada announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times. Continue reading Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership

Jacada Wins Omni Channel Provider of the Year Excellence Award

Jacada announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. Continue reading Jacada Wins Omni Channel Provider of the Year Excellence Award