Brits won over by more bots in customer service but organisations need to move more carefully on AI plans, says new research data

PRESS RELEASE: In a major international survey of Western consumer attitudes towards artificial intelligence (AI), when asked if they would be more open to using more AI if it helped save time or money, a healthy majority (60 percent) of British consumers agreed. Continue reading Brits won over by more bots in customer service but organisations need to move more carefully on AI plans, says new research data

Noble Systems to Host 2017 SNUG EMEA Conference

Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, will host its 2017 Select Noble Users Group (SNUG) Conference in Manchester, on 21st to 22nd June at The Lowry Hotel. The conference helps Noble’s users “get connected” to their Noble products, to other users facing similar business challenges and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems to Host 2017 SNUG EMEA Conference

EY select Thunderhead to help British & Irish Lions engage with fans

PRESS RELEASE: Thunderhead, leader in enterprise technology for customer engagement announces that it has been chosen by EY to build fan engagement for the British & Irish Lions. The Lions team, selected from Home Nations players, kicked off their southern hemisphere tour of New Zealand earlier this month. Thunderhead’s ONE Engagement Hub (ONE) is a cloud-based omnichannel engagement platform that enables organisations across all industry sectors to leverage journey insight and behaviour to drive conversation-led engagement, building stronger and more valuable relationships. Continue reading EY select Thunderhead to help British & Irish Lions engage with fans

New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together

aspect-logo-std-full-RGBNearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying they like what they do according to the just-released Aspect Agent Experience Index. Yet, despite the agent satisfaction reported, multiple research firms including Gartner and Juniper Research are predicting chatbots or A.I. will replace nearly all live agent interaction in the next several years. Continue reading New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together

AltiGen’s Hosted Skype for Business Deployed at Capture Technologies and now Available to Its Customers

PRESS RELEASE: AltiGen Communications, a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, announces that its Hosted Skype for Business solution has been successfully deployed by Capture Technologies, a technology solutions provider out of Oakland, California. In addition to internally deploying the AltiGen Hosted Skype for Business solution for their own operations, Capture Technologies is reselling the solution to their own client base as part of the AltiGen Partner Program. Continue reading AltiGen’s Hosted Skype for Business Deployed at Capture Technologies and now Available to Its Customers