Online retailers in the dark about ‘vampire’ shoppers

Night-owl UK consumers are indulging in evening shopping more than ever before with 26% making their online purchases after 8.30pm. Perhaps driven by the pressures of hectic schedules and long working hours, more and more people are shopping online and later in the day when they have got home, fed the family and finally have a bit of ‘me’ time. Continue reading Online retailers in the dark about ‘vampire’ shoppers

Red Box Recorders launch Transcription technology to revolutionise communications analysis

Red Box Recorders, leader in compliance recording technology, launched its innovative Transcription service, built on an open extensible API platform, enabling customers to extend their analysis of spoken voice with accurate and timely transcriptions. These can be used to enhance audio capture and retrieval; meeting compliance needs and strengthening training across contact centres and trading floors. Continue reading Red Box Recorders launch Transcription technology to revolutionise communications analysis

For Sixth Consecutive Year, 8×8 Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

8×8 announced it has been positioned by Gartner, Inc. as a Leader in the 2017 “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide” for the sixth consecutive year. The company believes this recognition is further proof of its commitment to providing midmarket and enterprise companies with a market leading, unified and open business communications and collaboration platform, all delivered from a single vendor. Continue reading For Sixth Consecutive Year, 8×8 Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers

Amdocs is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial. Continue reading Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers

Next IT Study Shows People Are Increasingly Relationship-Driven with Artificial Intelligence

Next IT, the provider of conversational AI for the Global 5000, announced the findings of a computation and language study conducted by its own Research and Innovation Team. The study, “An Annotated Corpus of Relational Strategies in Customer Service,” is the first to investigate the effect of relational language on Intelligent Virtual Agents (IVAs). Continue reading Next IT Study Shows People Are Increasingly Relationship-Driven with Artificial Intelligence

Serenova Announces Pascal Vincent as Chief Technology Officer

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that Pascal Vincent has joined the company as Chief Technology Officer. Vincent brings deep technical and market experience to Serenova’s management team, having led the development and delivery of industry-leading contact center products throughout his career. Continue reading Serenova Announces Pascal Vincent as Chief Technology Officer

CX Company appoints Michiel Buitelaar as CEO

As of 1st September, Michiel Buitelaar is CEO of CX Company. Dirk Jan Dokman (co-founder) will assume the position of Chief Commercial Officer. Jaap van Gent (co-founder) will step down from the executive board and assume the position of member of the Supervisory Board. Jeroen Brouwers (cofounder) will remain in his positon as Chief Technology Officer. Continue reading CX Company appoints Michiel Buitelaar as CEO

Numerify Announces New Software Development Analytics Application

Numerify announced the expansion of its product footprint to include analysis of software development processes with its latest application, Software Development Analytics (SDA). Numerify SDA delivers deep visibility into every step of the software process from definition to deployment, enabling business leaders to prioritize the effective delivery of application development and innovation projects. Continue reading Numerify Announces New Software Development Analytics Application