PRESS RELEASE: Award-winning Swindon-based Contact Centre Carpeo, has appointed a Business Development Director as it continues its growth and expands into new sectors. Continue reading Award-Winning Contact Centre Carpeo Strengthens Sales Team With Mark Coleman
Monthly Archives: April 2017
Worldhotels Goes Global with ShoreTel and Interoute
PRESS RELEASE: ShoreTel® and Interoute announced their partnership serving international markets with ShoreTel Connect™ unified communications (UC) solutions deployed on Interoute’s Enterprise Digital Platform, a global privately connected cloud infrastructure. Continue reading Worldhotels Goes Global with ShoreTel and Interoute
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Gestcom, an outsourced contact center provider, has deployed PureCloud by Genesys, a cloud-based customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Gestcom uses PureCloud by Genesys to operate its client contact center staffed with 100 agents, who provide customer service, technical support, and sales for diverse companies in industries ranging from retail, hospitality, automobile and media. Continue reading Gestcom Deploys Genesys Cloud Solution for Customer Engagement
NewVoiceMedia announces appointment of SVP Finance & HR Administration
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has strengthened its executive team with the appointment of Fiona Talbot as SVP Finance & HR Administration. Continue reading NewVoiceMedia announces appointment of SVP Finance & HR Administration
NICE Wins Two 2017 Stevie Awards for Customer Service Excellence
PRESS RELEASE: NICE announced it is the recipient of two Stevie® Awards, which were presented at the 11th annual Stevie Awards for Sales & Customer Service gala. The NICE Total Voice of the Customer (TVOC) solution won the Silver Stevie Award in the “Contact Center Solution” category, while NICE Customer Journey Optimization (CJO) was awarded Bronze in the “Business Intelligence Solution” category. Continue reading NICE Wins Two 2017 Stevie Awards for Customer Service Excellence
It’s all about data: the use of analytics in the cloud contact centre
Guest Post by Dean Manzoori, Vice President of Product Management for UCaaS, Masergy… Continue reading It’s all about data: the use of analytics in the cloud contact centre