PRESS RELEASE: Teleperformance announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Continue reading Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages
Monthly Archives: May 2017
Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, presented its “Innovations Award” to deserving clients at the company’s 2017 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Clearwater Beach, Florida. Continue reading Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017
Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years with Welsh Government support
PRESS RELEASE: Carpeo Business Process Outsourcing- an award-winning customer service business has launched a new division, Carpeo Estates Planning, with the aim of demystifying the wills and funeral planning process by making more affordable solutions available to people across the UK. The new business will be based at a new contact centre in Newport, South Wales, where it plans to create 300 jobs with Welsh Government support. Continue reading Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years with Welsh Government support
Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of customer engagement and analytics software announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization (WFO) software offering. Continue reading Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS
West Corporation Enters Into Definitive Agreement to be Acquired by Apollo Global Management
West Corporation, a global provider of communication and network infrastructure services announced it has entered into a definitive agreement with affiliates of certain funds managed by affiliates of Apollo Global Management, LLC (the “Apollo funds”) (together with its consolidated subsidiaries, “Apollo”), a leading global alternative investment manager, pursuant to which the Apollo funds will acquire all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation Enters Into Definitive Agreement to be Acquired by Apollo Global Management
Time is of the essence – changing priorities for customers and contact centers
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options… Continue reading Time is of the essence – changing priorities for customers and contact centers