Together Housing Association, has partnered with Rant & Rave, the UK leader in real-time customer engagement technology, to enable the business to respond to customers more rapidly and gain deeper customer insight. Together Housing Association is a leading housing association in the north of England, owning and managing more than 37,000 homes. Continue reading Together Housing Association partners with Rant & Rave to capture real-time feedback
Monthly Archives: May 2017
Strongest quarter in five years for private sector outsourcing market
PRESS RELEASE: The UK’s private sector outsourcing market recorded its strongest quarterly performance in five years in Q1, with businesses agreeing deals worth £2.42 billion, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) partner Arvato and industry analyst NelsonHall, revealed the largest private sector spend since Q4 2011 (£4.04 billion) as companies ramped-up investment in digital transformation. Continue reading Strongest quarter in five years for private sector outsourcing market
Clarabridge Powers New Customer Experience Revolution
During its annual customer experience conference C3, Clarabridge announced CX Revolution—a vision to empower brands with the necessary tools to integrate data-driven customer experience into the fabric of every business. Driving a CX Revolution ensures a universal focus on customer experience across all levels of the organization. This gives brands the power to take action to drive the best possible outcomes in a climate where one bad interaction can make or break a business. Continue reading Clarabridge Powers New Customer Experience Revolution
Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction
PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been chosen by a financial services company to replace its legacy on premise solution. The transition to a cloud-based, enterprise-level contact center solution has expanded and enhanced the firm’s support of its most valuable customers. Continue reading Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction
Jive Software Enters into Definitive Agreement to Become Part of the Aurea Family of Companies for $462 Million in Cash
PRESS RELEASE: Jive Software announced that ESW Capital, LLC, through its affiliate Wave Systems, is acquiring Jive and that Jive will become a part of the Aurea family of companies. The transaction is valued at $462 million. Under the terms of the agreement, an affiliate of Aurea will commence a tender offer for all of the outstanding shares of Jive common stock for $5.25 in cash per share. Continue reading Jive Software Enters into Definitive Agreement to Become Part of the Aurea Family of Companies for $462 Million in Cash
Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
Sabio is ranked among the Top 5 solution providers in a new Opus Research report evaluating the 28 firms that offer platforms that support the development, deployment and refinement of Enterprise Intelligent Assistants or Virtual Assistants. Continue reading Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report