PRESS RELEASE: SugarCRM and Concentrix announced that Concentrix will enhance its SugarCRM practice as one of the select customer relationship management (CRM) platforms it will use for a complete end-to-end offering — from initial solutioning, through service delivery, to steady state support. Continue reading Concentrix and SugarCRM Partner to Transform CRM for Global Enterprise Businesses
Monthly Archives: June 2017
MedXM Chooses Vonage for Integrated Business Communications
PRESS RELEASE: Vonage announced that Mobile Medical Examination Service, Inc. (MedXM) has chosen Vonage as its business communications partner. Santa Ana-based MedXM is a national leader in the design and implementation of preventive care technology and health risk assessments. Continue reading MedXM Chooses Vonage for Integrated Business Communications
LivePerson and IBM Watson Announce New Offering to Transform Customer Care
LivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care
Solgari partners with enepath
Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has announced its partnership with enepath, the voice trading and communications specialist. The partnership will enable enepath to integrate Solgari’s business communication software services – specifically SIP trunking and DDI telephony – to its front and back office trading solutions. Continue reading Solgari partners with enepath
Qualtrics Launches Innovative Customer Experience Enhancements
PRESS RELEASE: Qualtrics, the leader in experience management software announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The enhanced capabilities include a sophisticated diagnostic assessment and proven methodology to help companies significantly elevate and mature their CX programs, leading to greater customer satisfaction results and higher returns on CX program investment. Continue reading Qualtrics Launches Innovative Customer Experience Enhancements
Brits won over by more bots in customer service but organisations need to move more carefully on AI plans, says new research data
PRESS RELEASE: In a major international survey of Western consumer attitudes towards artificial intelligence (AI), when asked if they would be more open to using more AI if it helped save time or money, a healthy majority (60 percent) of British consumers agreed. Continue reading Brits won over by more bots in customer service but organisations need to move more carefully on AI plans, says new research data