The Association of Public-Safety Communications Officials (APCO) International and IBM announced that APCO International’s new guide card software called APCO IntelliCommä will use IBM Watson Speech-to-Text and Watson Analytics to significantly enhance the scripted criteria guidance used by 9-1-1 emergency telecommunicators nationwide. Continue reading Association of Public-Safety Communications Officials (APCO) International Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls
Daily Archives: August 15, 2017
Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, and Accenture, a leading global professional services company launched Intelligent Customer Decisioning as a Service, a cloud-based solution designed to advance marketing strategies for telecommunications providers. Continue reading Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement
CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the company has greatly expanded its multi-language and sensitive data protection capabilities. The company’s industry-leading platforms are now available in nearly 30 different languages and dialects, with multiple languages certified with full PCI-compliant redaction that removes sensitive information such as addresses and ID numbers. Continue reading CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses
Contact Center Industry Veteran Bill Devlin Joins ZOOM International to Lead Product Management
ZOOM International, a leader in workforce optimization and contact centre software announced the appointment of Bill Devlin to vice president of worldwide product management. He will lead product innovation and development for ZOOM and align the company’s vision and strategic initiatives—ultimately helping ZOOM maintain its second-to-none Net Promoter Score™ and growing its leadership position in the WFO industry. Continue reading Contact Center Industry Veteran Bill Devlin Joins ZOOM International to Lead Product Management