Five9, a leading provider of cloud software for the enterprise contact center market, announced that it has been selected by a global provider of network security tools and services to provide an enterprise-wide, cloud-based contact center solution spanning four continents. Continue reading Network Security Solutions Company Selects Five9 to Fully Integrate Global Customer Service Capabilities
Monthly Archives: September 2017
C Spire selects Wysdom to power its AI-based digital customer care efforts
C Spire, a diversified telecommunications and technology services company, is expanding its partnership with Wysdom.AI (formerly CrowdCare) to power the firm’s artificial intelligence-based digital customer care across all of its lines of business. Continue reading C Spire selects Wysdom to power its AI-based digital customer care efforts
Clarabridge Survey Reveals Expectations and Habits of Airline Customers in the US and UK
Clarabridge revealed the results from its comprehensive airline consumer survey. Clarabridge surveyed more than 1,200 consumers in both the United States and United Kingdom respectively. In both surveys respondents were between the ages of 18 and 60. The survey asked airline consumers share their feedback on all aspects of their air travel experience including personal preferences, expectations and key complaints. Continue reading Clarabridge Survey Reveals Expectations and Habits of Airline Customers in the US and UK
“Good sports” at Ascensos Contact Centre
Ascensos’ new contact centre on the Isle of Wight went “live” for the first time today (Monday 25th September) as its first intake of 60 team members started handling enquiries for the first time on behalf of sports retailing giant, JD Sports. The new facility, located in Cowes will ultimately handle inbound telephone, email and online enquiries on behalf of a range of blue chip retailers including: JD Sports, GAME and Argos. Continue reading “Good sports” at Ascensos Contact Centre
Mitel Completes Acquisition of ShoreTel
Mitel® announced the completion of its acquisition of ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting into the #2 market share position for UCaaS (Unified Communications as a Service) globally* as customers worldwide look for cloud and cloud-capable solutions to digitally transform their businesses. Continue reading Mitel Completes Acquisition of ShoreTel
SAP to Acquire Gigya, Market Leader in Customer Identity and Access Management
SAP SE announced it has entered into an agreement to acquire Gigya, a market leader for customer identity and access management. Major independent analyst firms, most recently Forrester Research,* have positioned Gigya as a top vendor in this field. Continue reading SAP to Acquire Gigya, Market Leader in Customer Identity and Access Management