Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. The awards honor Teleperformance for a high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Monthly Archives: January 2018
Synergy Research Ranks 8×8 as the Global UCaaS Market Leader in Subscriber Seats for Midmarket and Enterprise Companies
8×8, the leading provider of cloud communications and customer engagement solutions announced that independent market research firm Synergy Research Group named 8×8 as the global leader for the eleventh consecutive quarter for subscriber seats in the combined midmarket (101-1000 users) and enterprise (1001+ users) segments of the Unified Communications as a Service (UCaaS) market, which is defined as cloud telephony, conferencing, collaboration and messaging. Continue reading Synergy Research Ranks 8×8 as the Global UCaaS Market Leader in Subscriber Seats for Midmarket and Enterprise Companies
IBM and Salesforce Strengthen Strategic Partnership
IBM and Salesforce, the global leader in CRM, announced an expansion of their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights. Continue reading IBM and Salesforce Strengthen Strategic Partnership
NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. Continue reading NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales
Ovum Names Five9 as a Leader in Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
Five9, a leading provider of cloud software for the enterprise contact center market has been recognized as a Leader in Ovum’s Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution. Five9 received the highest recognition rating from customers compared to the other cloud contact center vendors in the report. Continue reading Ovum Names Five9 as a Leader in Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
DXC Technology Named a 2018 Thomson Reuters Top 100 Global Technology Leader
DXC Technology has been recognized as a 2018 Top 100 Global Technology Leader by Thomson Reuters. The inaugural program identifies the tech industry’s most operationally sound and financially successful organizations. Continue reading DXC Technology Named a 2018 Thomson Reuters Top 100 Global Technology Leader