ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX). C1CX is a leading, collaboration-centric cloud experience that enables clients to simply and easily move to the cloud. Continue reading ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering
Monthly Archives: February 2018
Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub
Capgemini announced the acquisition of LiquidHub, a digital customer engagement firm that specializes in developing and delivering compelling customer experiences. This acquisition will reinforce Capgemini’s Digital Consulting capabilities in North America and accelerates its portfolio shift in the region. Continue reading Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub
BGL scoops North East Contact Centre of the Year title for third year running
BGL Customer Services is celebrating today after its Sunderland centre held the title of Contact Centre of the Year for a third year at the North East Contact Centre Awards on Friday 2 February. BGL also picked up the award for Outstanding Contribution to the Community and was shortlisted in the People Development Heroes category. Continue reading BGL scoops North East Contact Centre of the Year title for third year running
Cisco Completes Acquisition of BroadSoft
Cisco announced the completion of its acquisition of BroadSoft. BroadSoft accelerates Cisco’s cloud strategy and collaboration portfolio by adding the industry’s leading cloud calling and contact centre solutions to Cisco’s leading calling, meetings, messaging, customer care, hardware endpoints and services portfolio. Continue reading Cisco Completes Acquisition of BroadSoft
Parseq kicks off 2018 with quadruple contract win
Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist staff by 15. Continue reading Parseq kicks off 2018 with quadruple contract win
Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week
Five9 announced that it has been selected by one of the fastest growing national food service delivery companies to serve as the foundation for its contact center of 600 agents. Responding to the company’s need for a rapid deployment, Five9 was able to complete the installation in multiple U.S. and European locations in just one week from the date of purchase. Continue reading Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week