Applied Voice & Speech Technologies, Inc. (AVST) – recently acquired by XMedius – announced the next major release of its popular CX-E Unified Communications platform. The new version, CX-E 9, features expanded scalability, multi-tenancy and support for Microsoft’s Encryption File System (EFS) for end-to-end secure messaging. Continue reading AVST Facilitates the Transition to Cloud UC for Enterprises Worldwide
Monthly Archives: February 2018
DialogTech Now Tracks Call Conversions in Bing
DialogTech announced a new integration with Bing Ads that enables businesses and agencies to track and analyze call conversions within their Bing Ads accounts. By connecting calls from Bing search ads at the campaign and keyword level, DialogTech provides search marketers with insights to optimize bids, targeting and messaging to drive more calls and customers at a lower cost per conversion. Continue reading DialogTech Now Tracks Call Conversions in Bing
Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem
Harnessing digital capabilities has become as important a strategic initiative as generating sales. According to the Gartner 2017 CEO Survey, it was reported that digital capabilities rank as highly in business investment as sales in 2017/18 for CEOs. Both Digital Capabilities and Sales were targeted for increased investment by an overwhelming 66% of CEOs surveyed. Continue reading Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem
Verint Customer Satisfaction Ratings Shine in New Market Research
Verint® announced that it achieved the highest number of top satisfaction scores from its customers among all vendors evaluated in DMG Consulting LLC’s latest research. Leading organizations across industries and around the world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to power their evolution toward modern customer engagement. Continue reading Verint Customer Satisfaction Ratings Shine in New Market Research
Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest
Manchester & Hong Kong based Isher Capital, the private equity firm for the contact centre industry based in Manchester and Hong Kong, is on the acquisition trail with a £20m warchest. The firm, which includes in its portfolio alldayPA, myalldayPA and ADP Call Centres amongst others, is aiming to drive revenue from its contact centre businesses from £30m to £100m. Continue reading Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest
DXC Technology Launches Agile Process Automation to Transform Business Processes with Data Discovery Robotics
DXC Technology, the world’s leading independent, end-to-end IT services company announced the launch of DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes. Continue reading DXC Technology Launches Agile Process Automation to Transform Business Processes with Data Discovery Robotics