InGenius®, a computer telephony integration innovator, is pleased to announce that InGenius Connector Enterprise 6.0 is now rated “Avaya compliant” for the Avaya IP Office phone platform. InGenius enables a connection between Avaya telephony and leading CRMs that is easily adaptable to different business processes.
The solution helps contact centers increase agent productivity and improve customer satisfaction with efficient call handling.
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. Just as Avaya IP Office goes beyond office phones to create a seamless engagement experience for customers and employees, InGenius enhances a smooth user experience by connecting directly into an organization’s CRM with integrated caller information, phone controls and call notes. It uses existing infrastructure and tools to provide a 360-degree view of customer call interactions for analysis, reporting and decision-making.
“Since inception, we have been committed to continuous innovation with Avaya,” said Kari Simpson, Vice President of Product Management and Marketing for InGenius. “With the introduction of support for Avaya IP Office in 2016, and now the certification with our newest release of InGenius Connector Enterprise, we’re pleased to continue the growth of our computer telephony integration product in lockstep with Avaya’s roadmap. As a Technology Partner in the Avaya DevConnect program, we look forward to future opportunities with their telephony platforms.”