West Corporation announced that Anup Nair is joining as Chief Information Officer (“CIO”), a newly created position. As CIO, Anup will have oversight of West’s technology strategy including systems integration and development, infrastructure, information security and data analytics. Continue reading Anup Nair Named CIO of West Corporation
Daily Archives: March 26, 2018
Liveops Launches 2018 Call Centre Industry Assessment
Liveops, the leading provider of on-demand virtual call centre services announced that it has launched an industry assessment to evaluate call centre performance based on the top criteria affecting customer service delivery. Continue reading Liveops Launches 2018 Call Centre Industry Assessment
Salmat enters into agreement to sell contact centre business
Australian marketing services organisation, Salmat Limited announced that following a strategic review of its business, it has entered into an agreement to sell its Contact Centre business to funds advised by Five V Capital in combination with the Probe Group for $53 million. Continue reading Salmat enters into agreement to sell contact centre business
Probe Group enters agreement to acquire Salmat Ltd’s Contact Business
Australian BPO provider Probe Group announced, that in partnership with funds advised by Five V Capital, it has entered into an agreement to acquire Salmat’s Contact Business. The transaction will create a market-leading, privately owned Australasian BPO provider with an unparalleled service capability. Continue reading Probe Group enters agreement to acquire Salmat Ltd’s Contact Business