WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded its smart messaging suite of solutions across all contact centre platforms, including, Cisco, Avaya, and Amazon contact centre platforms. Continue reading WEBTEXT to Showcase Smart Messaging at Enterprise Connect 2018
Monthly Archives: March 2018
InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™
InMoment announced the immediate availability of the next evolution of its technology platform—the CX Intelligence Cloud™—arming the world’s largest and most successful brands with creative self-service to effectively manage what, where, and when they engage customers in feedback, as well as advanced data science to better understand and deliver customized intelligence, know which key elements of the experience need improvement, where and when customers are being affected, and which employees to reward. Continue reading InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™
Speech Analytics service now instantly enabled on Voxbone’s voice platform
Voxbone announced at Enterprise Connect that its customers will have instant access to its Speech Analytics service via API and through its web portal. This on-demand feature will support enterprise customers that use Voxbone’s voice services to allow for seamless speech analytics with the click of a button. Continue reading Speech Analytics service now instantly enabled on Voxbone’s voice platform
Pegasystems Selected To Drive One of India’s Largest Statewide Digital Transformation Projects
Pegasystems announced the Government of Andhra Pradesh (GoAP) has selected Pega® Government Platform as the technology backbone for e-Pragati – a new centralized government portal that aims to integrate all departments, streamline services, and drive higher citizen satisfaction. Continue reading Pegasystems Selected To Drive One of India’s Largest Statewide Digital Transformation Projects
Ribbon Session Border Controller Portfolio to Deliver Secure Integrated Voice Services to Microsoft Teams
Ribbon Communications, a global leader in secure and intelligent cloud communications, today announced that its Ribbon Session Border Controller (SBC) portfolio will integrate with Microsoft Teams to deliver a new customer offering: Microsoft Direct Routing for Teams Phone System Hybrid Connection. Continue reading Ribbon Session Border Controller Portfolio to Deliver Secure Integrated Voice Services to Microsoft Teams
Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform
Aeriandi, an expert in secure voice solutions, and fraud detection pioneer Pindrop, have announced a strategic partnership to make Pindrop’s anti-fraud detection solutions available through Aeriandi’s cloud-hosted secure voice platform. Continue reading Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform