Say Hello to Einstein Voice: Salesforce Ushers in New Era of Conversational CRM

Salesforce, the global leader in CRM, today announced Einstein Voice, a new platform service that brings the power of voice to millions of Salesforce users. With Einstein Voice, any user will be able to talk to Salesforce, opening up new possibilities for employees to work smarter and connect with their customers in engaging new ways. Continue reading Say Hello to Einstein Voice: Salesforce Ushers in New Era of Conversational CRM

Confirmit Lands Record Contract Deals, Continues Momentum into Second Half of 2018

Confirmit announced highlights from the first half of 2018, including signing record contract deals, and the strongest start to a year for new business in its history. The results reaffirm Confirmit’s continued position as a leading global solutions provider for Voice of the Customer, Voice of the Employee and Market Research. Continue reading Confirmit Lands Record Contract Deals, Continues Momentum into Second Half of 2018

Adobe to Acquire Marketo

Adobe announced it has entered into a definitive agreement to acquire Marketo, the market-leading cloud platform for B2B marketing engagement, for $4.75 billion, subject to customary purchase price adjustments. With nearly 5,000 customers, Marketo brings together planning, engagement and measurement capabilities into an integrated B2B marketing platform. Continue reading Adobe to Acquire Marketo

eBay Introduces eBay@Home in the US to Better Serve Local Customers

eBay is pleased to announce eBay@Home, the company’s first formal work from home program within the Global Customer Experience organization. The program will create close to 300 remote, full-time customer service positions globally, including 120 positions in the U.S., by the end of 2018. Continue reading eBay Introduces eBay@Home in the US to Better Serve Local Customers