Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider announced it has received industry analyst recognition as a Strong Performer in the “The Forrester Wave™: Cloud Contact Centers, Q3 2018.” For the report, Forrester Research evaluated 11 of the most significant vendors in the cloud contact centre market. Continue reading Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm
Monthly Archives: September 2018
LumenVox and VoiceTrust Announce Merger to Create Leading Global Speech and Multifactor Authentication Provider
LumenVox LLC and VoiceTrust GmbH announce that they have merged their operations to create a leading global provider of speech technology and biometric authentication solutions. Continue reading LumenVox and VoiceTrust Announce Merger to Create Leading Global Speech and Multifactor Authentication Provider
CounterPath Targets SMB Collaboration Market with New Bria Teams Service Offering
CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and service providers announced the launch of Bria Teams, a new service providing team communications and collaboration tools across desktop and mobile devices to enable SMBs to enhance team productivity and improve business processes. Continue reading CounterPath Targets SMB Collaboration Market with New Bria Teams Service Offering
7 Steps to Smarter Scheduling in Contact Centres
From virtual teams to car pooling, running a contact centre today is complicated business but it doesn’t have to be that way. Nick Brook at Teleopti reveals 7 ways workforce management solutions hold the key to smarter, flexible scheduling… Continue reading 7 Steps to Smarter Scheduling in Contact Centres
A poor understanding of data is hampering efforts to drive a positive customer experience, says Claranet
In today’s digital world, data is a vital asset that gives organisations the ability to uncover valuable insights about customer behaviour, which ultimately provides businesses with a competitive edge. However, new research commissioned by managed services provider Claranet has revealed that UK businesses are struggling to capitalise on the vast amounts of customer data they collect. Continue reading A poor understanding of data is hampering efforts to drive a positive customer experience, says Claranet
200 seasonal jobs on offer at Newcastle contact centre
200 jobs have been announced in the region in the lead-up to Christmas by Newcastle contact centre Echo-U as it gears up for a surge in demand, giving locals the opportunity to earn extra money. Continue reading 200 seasonal jobs on offer at Newcastle contact centre