Directly, an AI and gig economy platform for customer service announced a new integration with Microsoft Dynamics 365 as part of Directly and Microsoft’s ongoing collaboration. Continue reading Directly Announces Integration with Microsoft Dynamics 365
Monthly Archives: October 2018
Cotton On Signs with InMoment to Innovate, Elevate the Customer Experience
Cotton On, one of the world’s leading value fashion brands, has selected InMoment to consolidate all customer experience (CX) intelligence efforts across the organisation’s eight distinct brands and multiple markets. InMoment is a leading customer feedback management provider pioneering CX intelligence as an essential strategy for growing and differentiating business. Continue reading Cotton On Signs with InMoment to Innovate, Elevate the Customer Experience
New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced the results of a new survey that revealed how consumers perceive their insurance companies. While the majority are very satisfied with their insurers (59 percent), this does not always equate to customer loyalty – 71 percent said simply receiving a lower price quote ranked as the top reason to change insurers. Continue reading New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn
LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform
LumenVox LLC and SmilePass Ltd announce the availability of voice based biometric authentication within the SmilePass Identity and Authentication Platform. Continue reading LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform
Eckoh win significant US contract worth $7.4m
Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce that it has won a two-year contract worth $7.4m to provide secure payment solutions to one of the largest corporations in the United States. Continue reading Eckoh win significant US contract worth $7.4m
ConvergeOne Acquires Advantel Networks
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has acquired Advantel Networks, a premier solutions integrator headquartered in San Jose, California. Continue reading ConvergeOne Acquires Advantel Networks