Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced a strategic alliance with KPMG LLP, the U.S. audit, tax and advisory firm. This alliance offers government agencies a path toward digital transformation that can automate manual processes, and help improve efficiency, reduce costs, and improve collaboration and the citizen experience.

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Faced with growing demand for modernized citizen services, many government agencies are saddled with reduced budgets and hiring freezes, outdated and siloed technology, and workflow and integration challenges. This strategic alliance between Pega and KPMG can ease the modernization burden by combining industry-compliant technology with strategic consulting and implementation services to deliver effective intelligent automation (IA) solutions. Agencies can realize the following benefits:

  • Increased efficiency through automation: IA technology such as robotic process automation (RPA) and artificial intelligence (AI) enables agile, accurate operations by automating rules-based administrative processes, while helping organizations identify use cases with the highest potential for success.
  • Improved collaboration: By connecting all departments within an agency, employees gain access to relevant information to complete a specific task. Similarly, other agencies can seamlessly connect to improve communication, ensuring faster resolution and innovation.
  • Lowered costs: Automation allows agencies to reduce costs in a variety of ways, including avoiding costly investments in building back-end interfaces for legacy standalone systems, reduction in process rework time, and reduction in sometimes duplicative manual processes and workarounds.

At the core of this modernization is Pega’s digital transformation suite, Pega Infinity™, which combines customer engagement and digital process automation (DPA) software on a single platform. Pega’s suite of customer engagement applications for marketing, sales, and customer service uses AI to anticipate customer needs and adapt with next best actions throughout the customer journey. Built on Pega PlatformTM, the industry-leading no-code application development platform, clients can automate processes and drive superior customer engagement and operational excellence.

Beginning with government agencies, this alliance will expand to other industries including healthcare, financial services, and telecommunications. For more information, please visit

“Government agencies face a number of challenges today that prevent them from meeting their transformation goals,” said Doug Averill, industry market lead, government, Pegasystems. “This new solution is taking the guesswork out of modernization with intelligent technology and strategic guidance that allow agencies to remain laser focused on their goals and provide excellent citizen experiences.”

“Combining Pega’s software suite with KPMG’s deep experience helping government agencies transform their operations is a winning combination,” said Kirke Everson, KPMG principal and leader of the firm’s government IA practice. “Many agencies clearly need a tested digital transformation path to help them gain the benefits of IA and that’s what this alliance will help deliver.”

About KPMG

KPMG LLP is the independent U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s independent member firms have 197,000 professionals working in 154 countries. Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities. Learn more at or follow us @KPMGUS_News.

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit