Noble Systems, a global leader in omnichannel contact centre technology solutions, will be sharing its industry-leading solutions for Contact Centre, Workforce Engagement, Gamification and Analytics to help companies improve customer and employee engagement at two upcoming events in Melbourne: the 2018 Contact Centre Summit on 23 – 25 October and the Customer Experience Summit 2018 on 25 October. Continue reading Noble Systems Shares Customer and Employee Engagement Tools at the 2018 Contact Centre Summit and CXS 2018
Daily Archives: October 17, 2018
Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking
ENACOMM, Inc—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced that it has launched Bank Independent’s Alexa skill, adding artificial intelligence (AI)-assisted banking to the list of products and services it provides to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution. Continue reading Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking
Kofax Intelligent Automation Deployment at Davies Turner Wins Ventana Award for Overall Digital Leadership
Kofax®, a leading supplier of intelligent automation (IA) software to digitally transform end-to-end business processes announced its customer Davies Turner, one of the UK’s leading multimodal freight forwarding and logistics companies, won the 2018 Overall Digital Leadership Award from Ventana Research for its successful implementation of Kofax Intelligent Automation. Continue reading Kofax Intelligent Automation Deployment at Davies Turner Wins Ventana Award for Overall Digital Leadership
ZOOM International Offers the Healthcare Industry an Innovation in PCI-DSS Compliance
ZOOM International is a worldwide leader in call recording, workforce optimization (WFO), and compliance software for the omnichannel contact center. The company is known for innovative firsts, such as the ZOOM Omnichannel Search Engine powered by Solr. The latest innovation is an integration for Epic customers using APIs from both Epic and ZOOM International. Continue reading ZOOM International Offers the Healthcare Industry an Innovation in PCI-DSS Compliance