IBM announced that it will supply field services and remote call centre solutions to enhance the commercial customer experience for Lenovo in its North America, EMEA, and Latin America markets. Continue reading IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence
Daily Archives: October 22, 2018
Ashfords LLP advise leading VC investors on $350m sale of NewVoiceMedia to Vonage
National law firm Ashfords LLP has advised leading venture capital funds Notion Capital, Eden Ventures and BGF Ventures on the $350m sale of cloud service company NewVoiceMedia (NVM) to New York Stock Exchange-listed Vonage. Continue reading Ashfords LLP advise leading VC investors on $350m sale of NewVoiceMedia to Vonage
PCI Pal and Verizon White Paper Examines PCI Security Compliance in Contact Centre Environments
PCI-Pal PLC, a secure payments provider to contact centres released a white paper with Verizon to examine and address the challenges in achieving Payment Card Industry Security Standards Council (PCI SSC) compliance in contact centre environments. Continue reading PCI Pal and Verizon White Paper Examines PCI Security Compliance in Contact Centre Environments
NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America
NICE inContact, a NICE business, announced NICE inContact, provider of CXone, the world’s #1 cloud customer experience platform, has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America1 report. NICE inContact achieved the highest overall position for its ability to execute, and has been named a leader every year since this Magic Quadrant’s inception. Continue reading NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America
du showcases Nokia’s Digital Experience technology at GITEX as part of its company-wide digitalization strategy
UAE-based telecommunications service provider du from the Emirates Integrated Telecommunications Company is showcasing Nokia’s high-tech Autonomous Customer Care software solution to depict how it aims to enhance the overall digital experience for its over 9 million fixed, mobile, IP and broadband customers. Continue reading du showcases Nokia’s Digital Experience technology at GITEX as part of its company-wide digitalization strategy