Serenova, a leading CCaaS and WFO provider, has been positioned in the Challengers quadrant of the October 2018 Gartner Magic Quadrant for Contact Center as a Service, North America. Based on detailed evaluation of vendors’ ability to execute and completeness of vision, the Magic Quadrant is a definitive source of objective and independent evaluations of enterprise CCaaS solutions. Continue reading Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America
Daily Archives: October 22, 2018
Ryan Kam, a Recognized Marketing Leader from Salesforce and AppDynamics, Joins Five9 as CMO
Five9, a leading provider of cloud contact centre software for the digital enterprise announced that Ryan Kam, longtime Salesforce and AppDynamics creative and digital marketing leader, has joined the Company as Chief Marketing Officer. Continue reading Ryan Kam, a Recognized Marketing Leader from Salesforce and AppDynamics, Joins Five9 as CMO
Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck
Twilio, the leading communications platform, today announced Twilio Autopilot, the first fully programmable, conversational AI platform for building custom bots, IVRs and home assistant apps. Consumers want a quick, self-service option when interacting with businesses but are often frustrated when that experience does not connect them to the information they need. Autopilot uses best-in-class conversational patterns to automate the initial, information-gathering conversation with customers. Continue reading Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck
TTEC announces further key appointment as it continues to disrupt the European market
TTEC Holdings, Inc., a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announces a further key appointment to its European leadership team. Continue reading TTEC announces further key appointment as it continues to disrupt the European market
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres
U-WFM is pleased to announce the availability of its next generation cloud workforce management software for all Contact Centres. Continue reading U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres
Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates
From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe conference covered a number of key trends. The event was hosted by Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands. Continue reading Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates