Smart Link, as a subsidiary of Al Khaleej for Training and Education and a leading Saudi-based Business Process Outsourcing (BPO) company, has teamed up with Avaya to accelerate Smart Link’s expansion and the diversification of its digital services portfolio. Continue reading Smart Link Accelerates Digital Service Expansion with Avaya Cloud Contact Centre Solutions
Monthly Archives: October 2018
Vonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIs
Vonage announced that Nexmo, the Vonage API Platform, has launched a next-generation messaging solution built around two new APIs — the Messages API and Dispatch API. Currently in beta, the new APIs uniquely enable businesses to create a richer, more engaging customer experience through simple, reliable multi-channel messaging. Continue reading Vonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIs
Optus Business broadens their fully managed ‘Optus GO’ ICT solutions
Optus Business announced three new offerings for Optus GO, which now includes solutions for contact centre, security and storage, in addition to enhancements for its existing connectivity, collaboration and cloud solutions. Continue reading Optus Business broadens their fully managed ‘Optus GO’ ICT solutions
SAP Sales Cloud Brings Intelligent CRM to Customers
SAP announced that Deutsche Telekom AG; Cooler Master Corp., a global thermal solutions provider; and KSB Group, a manufacturer of pumps and valves, have adopted the SAP Sales Cloud solution to build trusted relationships with their customers and bring more efficiency and speed to sales. Continue reading SAP Sales Cloud Brings Intelligent CRM to Customers
MessengerPeople Offers Apple Business Chat to help businesses meet customers where they are
MessengerPeople, the leading Software-as-a-Service provider for communication through messaging apps, today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading MessengerPeople Offers Apple Business Chat to help businesses meet customers where they are
SAP C/4HANA Suite Enables Businesses and Partners to Transform CRM
SAP announced that Colombina S.A., AVL List GmbH, Deutsche Telekom AG and MEWA Textil-Service AG & Co. Management OHG have selected the SAP C/4HANA suite to help them drive digital transformation and deliver engaging customer experiences. Continue reading SAP C/4HANA Suite Enables Businesses and Partners to Transform CRM