UNIFI Communications, a leading international voice carrier, has selected Oracle Communications to improve long-term efficiency and communication reliability for its growing customer base. Continue reading Telecom Leader Uses Oracle to Secure Communications Services →

Zendesk announced that Amazon Web Services, Inc. (AWS) powers the infrastructure behind its new CRM platform, Zendesk Sunshine. Built on AWS, Sunshine allows businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster. Continue reading Zendesk Announces New Open CRM Platform, Zendesk Sunshine, Powered by Amazon Web Services →

Infobip, a global communications platform for businesses, and Teckst, an enterprise platform for two-way text and mobile messaging, announced a partnership that will combine the power of Infobip’s global messaging infrastructure with Teckst’s flexible CRM integrations to facilitate two-way conversations between brands and their customers. Continue reading Infobip and Teckst Partner to Offer Conversational Customer Experience to Businesses Globally →

Kofax®, a leading supplier of Intelligent Automation software to automate and digitally transform end-to-end business processes announced Kofax RPA’s next-generation robotic process automation (RPA) capabilities that leverage artificial intelligence (AI) and machine learning (ML). Providing “out-of-the-box” functionality, Kofax is first to market with a comprehensive, single-vendor, single-platform, Intelligent Automation solution. Continue reading Kofax Advances Enterprise-Wide Deployment of Next-Generation Robotic Process Automation to Rapidly and Exponentially Scale the Digital Workforce →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced at its annual user conference ConnectCentral®, RingCentral Engage™, a leading digital customer engagement platform based on its recent acquisition of Dimelo. Continue reading New RingCentral Engage Platform Enhances Digital Customer Experiences →

Calabrio, a leading provider of customer engagement and analytics software announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Continue reading Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics →